FAQ

If you need to amend your order, please email us as soon as possible. If an order has been placed and sent already, unfortunately we are unable to amend or stop the order from being shipped.

If an item is missing from your order, please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact us within 14 calendar days with the order number and the name of the missing product. We will resolve the issue as soon as possible.

In the unlikely event that you receive an item incorrectly, please contact us within 14 calendar days with the order number and the name of the missing item.  We will resolve the issue as soon as possible either by a return or by exchanging the item.  We would ask that you do not send the item back to us without contacting us first (we will pay for the return as it is not your fault).

In the unlikely event, your item is faulty or damaged; please contact us as soon as possible with your order number and a description of the problem.

If you would like to send a gift to someone then please use his or her address as the delivery address for your order. Or email us with the address you want to send to.

All of our products are vegetarian friendly, and nearly all of our products are vegan friendly. The only products that are not suitable for vegans are some of our vegetable wax candles, as these contain beeswax. We do not test any of our products on animals.

It is impossible to say as the rate at which our natural reeds absorb the fragrance oil and diffuse the scent into your room depends on a couple of things: how warm your room is, whether there is any draught and even the type of fragrance of your diffuser. Therefore, if your reed diffuser is above a radiator, on a mantelpiece or on a draughty windowsill, it will diffuse fragrance more quickly than if, it is in a slightly cooler part of your room, out of a draught. 

Reed tips can dry out if your diffuser is standing in high temperatures, for example, above a radiator, or in a draught.  That is because warmth and draughts make the fragrance oil evaporate quicker.  If you notice the tips of your reeds have dried out and there is still oil in the diffuser bottle, simply turn the reeds over and they will diffuse a fresh burst of fragrance into your room.

No, we do not test our products on animals.